Help Center
Find answers to the most common questions about our services. How can we help you today?
How do I track my parcel?
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You can track your parcel in real-time by entering the tracking number provided in your shipping confirmation email on our 'Tracking' page. Updates are available 24/7.
What happens if I miss my delivery?
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If you miss a delivery, our courier will leave a note with instructions on how to reschedule or where to pick up your parcel. You can also manage your delivery options through our online tracking portal.
How can I change my delivery address?
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For security reasons, the delivery address cannot be changed once the shipment is in transit. Please contact our customer support for assistance if your parcel has not yet been dispatched.
What payment methods do you accept?
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We accept a variety of payment methods, including all major credit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers. All payments are processed securely.
How do I create a FADEXON account?
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Creating an account is easy! Click the 'Register' button at the top of the page, fill in your details, and verify your email address. An account allows you to save addresses, view your shipping history, and manage payments more efficiently.
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